Refund policy

Return & Refund Policy

At Culture Vibe, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags and packaging.

  • Be accompanied by the original receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at:

Email: babbarmowais@gmail.com

Return Address:
[Insert Your Return Address Here]

Once your return request is approved, we will provide detailed return instructions and, if applicable, a return shipping label. Please do not send any item back without contacting us first, as unauthorized returns cannot be accepted.

For any questions regarding returns, feel free to contact us anytime at babbarmowais@gmail.com.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at babbarmowais@gmail.com. We will review your request and work quickly to resolve the issue through a replacement, exchange, or refund where appropriate.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned, including:

  • Perishable goods (food, flowers, plants, etc.)

  • Customized or personalized products

  • Beauty and personal care items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Clearance or sale items

If you're unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to receive a different size, color, or product is to return the original item. Once your return has been approved, simply place a new order for the item you want.

European Union Customers

If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

Returned products must be unused, unworn, in their original packaging, include all tags, and be accompanied by proof of purchase.

Refund Policy

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days after approval, please contact us at babbarmowais@gmail.com, and we will be happy to assist you.

Thank you for shopping with Culture Vibe. We appreciate your trust and are committed to providing you with a smooth, secure, and enjoyable shopping experience.